All orders are hand-poured to order and currently take 5-10 business days to make. Once your order has shipped, you will receive an email with your tracking information so you know when to expect your order.
Please note seconds and samples would either come in recycled packaging or no packaging at all.
Our bubblewrap are recyclable & degradable, our peanut foams are biodegradable & our cardboard boxes are recyclable.
Free shipping within Australia for all orders over $150.
Shipping for orders under $150 is calculated at checkout based on weight and size.
Expedited shipping options and additional cover are available and will be calculated at checkout.
All orders shipped via Couriers Please or Australia Post.
Pick up is available by appointment on weekdays from our studio in Reservoir: 125 Spring Street, Reservoir.
International shipping via Australia post is calculated at cart and includes tracking within most countries.
Please note, customers are responsible for all customs and duties that occur in their country. Parcels not marked as a gift.
Weight limit for International orders is 2kg.
Occasionally there are differences in postage calculations and actual postage. We assess each parcel and if we feel you have been overcharged are happy to offer an online credit.
As items are made-to-order, all sales are final. (non-cancellable, non-refundable, non-exchangeable)
If you goods arrive faulty or different from your custom requests, please contact us within 7 days to discuss if you are eligible for a return.
All items are hand-poured lovingly by You, Me & Bones in Melbourne. They are not mass produced. Colour may vary slightly between items. We consider little chips and imperfections as part of the handmade beauty.
If parcels are returned to sender, for whatever reason, you are able to request for the order to be redelivered for a fee (calculated by weight) or choose to have the order total (minus shipping fee) refunded as an online credit.
Unfortunately, we are unable to take responsibility for actions of any third party service for losses and damages.
We encourage you to add extra cover to your order (available at checkout for an additional cost). Please read through the policy as this is a third party and is out of our control.
Australia Post and other couriers have their own individual processes and policies. Depending on which courier we use, a different policy may apply.
We encourage you to add signature on delivery (available to add at checkout for an additional cost) with your order as we are not responsible for parcels that are lost via transit.